Join the Team
Earl of East is a London-based lifestyle brand focused on home fragrance, homeware and beauty. We design, manufacture and sell our products in-house from our East London HQ, alongside operating four retail stores across Central London and a growing global wholesale network.
As the business continues to grow, our focus remains on strong fundamentals, clear standards and consistent execution across every part of the company, from production and logistics through to retail and wholesale.
Our approach is built around four pillars, Create, Curate, Collaborate and Community, but underpinned by a shared expectation:
We take ownership, we operate with consistency, and we deliver results.
We’re a small, ambitious team where each role has a direct impact on the business. We look for individuals who are:
- commercially aware
- highly organised
- proactive and accountable
- confident working within clear processes and expectations
If you’re looking to be part of a growing, independent brand and are motivated by high standards, pace and progress we’d love to hear from you.
a) Retail Assistant | London, UK | Full-time
b) Store Supervisor | London, UK | Full-time or Part-time
c) Wholesale Sales Manager | London, UK | Full-time
d) Studio Production Manager | London (Studio-based) | Full-time
--------
a) Retail Assistant | London, UK | Full-time
The Role | The Retail Assistant plays a key role on the shop floor, responsible for delivering a strong customer experience while supporting daily sales performance.
This is a hands-on role focused on customer engagement, product knowledge and consistent execution of retail standards.
Retail Assistants are expected to contribute directly to conversion, ATV and overall store performance, while maintaining a well-presented and organised store environment.
Key Responsibilities
Customer Experience & Sales
- Engage customers confidently, initiating conversations and building rapport
- Deliver a high standard of customer service in line with Earl of East expectations
- Support daily sales performance through strong product knowledge and active selling
- Contribute to conversion and average transaction value (ATV) on shift
- Build customer confidence in products that require explanation or storytelling
Store Standards & Operations
- Maintain a clean, organised and well-presented store at all times
- Ensure merchandising standards are upheld across all product categories
- Support stock management, replenishment and general store organisation
- Follow all company processes and operational standards consistently
Ways of Working
- Work collaboratively with the wider team to maintain pace on the shop floor
- Communicate clearly and contribute to a positive working environment
- Take ownership of day-to-day responsibilities and maintain consistency
- Approach tasks with attention to detail and a proactive mindset
About You
- Previous experience in a retail or customer-facing role
- Confident communicator with a natural ability to engage customers
- Strong interest in product, design and brand storytelling
- Highly organised with good attention to detail
- Positive, reliable and able to work in a fast-paced environment
- Comfortable working weekends, evenings and peak trading periods
Working Pattern
- Full-time role (typically including weekends)
- Flexibility required depending on store needs
Remuneration: salary negotiable and 28 days paid annual leave inclusive of bank holidays
Benefits: opt in pension scheme, payday candle, employee discount, monthly cultural partnerships and community engagement
To Apply: please fill out the form here.
--------
b) Store Supervisor | London, UK | Full-time or Part-time
The Role | The Store Supervisor plays a key role in supporting store performance, leading the team on shift, and maintaining high standards across the shop floor.
This is a hands-on leadership role focused on driving sales, delivering a strong customer experience, and ensuring the team operates with consistency and discipline.
Store Supervisors are responsible for delivering results on shift, balancing pace, service and commercial awareness.
Key Responsibilities
Shop Floor Leadership & Sales
- Lead by example on the shop floor, delivering a confident and consistent customer experience
- Deliver daily and weekly sales targets while leading the team on shift
- Maintain strong awareness of conversion, ATV and revenue performance throughout the day
- Drive team engagement on the floor, particularly during peak trading hours (1–4pm)
- Support the team in building baskets and increasing average transaction value
- Ensure all customers are approached and supported appropriately
Team Support & Development
- Support and supervise team members on shift, ensuring standards are upheld
- Provide on-the-floor coaching to improve product knowledge and selling confidence
- Help set the team up for success at the start of each shift (targets, focus, priorities)
- Support onboarding and training of new team members
- Maintain a positive, focused and accountable working environment
Store Operations & Standards
- Ensure the smooth running of the shop floor through organisation and communication
- Maintain high standards across merchandising, cleanliness and stock presentation
- Support opening and closing procedures
- Ensure company processes and policies are followed consistently without exception
- Monitor stock levels and communicate replenishment needs
- Support stock checks and inventory accuracy
Performance & Accountability
- Take shared ownership of store KPIs (conversion, ATV, revenue) alongside the Store Manager
- Take ownership of conversion on shift, ensuring consistent customer engagement across the team
- Use daily performance insights to adjust approach on the floor
- Identify opportunities to improve performance and implement solutions
- Ensure clear communication and handover between shifts
- Maintain accuracy across tills, transactions and reporting
About You
- Previous experience in a retail or customer-facing sales role (minimum 1 year)
- Strong sales instinct and confidence on the shop floor
- Highly organised with attention to detail
- Positive, proactive and solution-oriented
- Comfortable working in a fast-paced environment
- Confident communicator and team player
- Interested in developing into a more senior retail or management role
Working Pattern
- Full-time or part-time
- Weekend availability required
- Rotas planned in advance
Development & Progression
- A formal 3-month review will assess:
> Sales performance and contribution to KPIs
> Ability to lead shifts and support the team
> Adherence to processes and standards
> Overall consistency and reliability
Remuneration: salary negotiable and 28 days paid annual leave inclusive of bank holidays
Benefits: opt in pension scheme, payday candle, employee discount, monthly cultural partnerships and community engagement
To Apply: email your CV referencing the job title in your subject line to hello@earlofeast.mom (e.g. Your Name 'b) Store Supervisor | London, UK | Full-time or Part-time')
--------
c) Wholesale Sales Manager | London, UK | Full-time
The Role | The Wholesale Sales Manager is responsible for driving wholesale revenue growth across existing and new accounts.
This is a sales-led role with clear accountability for generating new business, growing existing accounts, and maintaining an active pipeline.
Success in this role is measured by revenue performance, conversion and consistency of sales activity.
Key Responsibilities
Sales & Revenue Growth
- Own and deliver revenue against wholesale sales targets
- Proactively generate new business through outbound outreach and lead development
- Build and maintain a strong, active sales pipeline
- Pitch Earl of East to prospective wholesale partners and convert opportunities into active accounts
- Identify and drive growth within existing accounts (range expansion, reorders, seasonal opportunities)
- Maintain consistent follow-up across all leads, enquiries and opportunities
Account Growth & Retention
- Manage key wholesale accounts with a focus on growth and repeat business
- Monitor account performance and take action to increase sell-through and order frequency
- Maintain strong commercial relationships with buyers and partners
- Ensure timely and consistent communication across all accounts
Sales Operations & Execution
- Maintain accurate and up-to-date records across pipeline, accounts, pricing and orders
- Maintain full visibility across pipeline at all times, with clear status on all opportunities
- Ensure all orders are processed correctly and delivered in line with agreed timelines
- Work closely with production, logistics and finance to support smooth order fulfilment
- Follow pricing structures, margins and approval processes at all times
Standards & Ways of Working
- Maintain consistent outbound activity and pipeline progression
- Operate with a high level of organisation, accuracy and accountability
- Follow defined sales processes and reporting structures
- Meet deadlines and maintain consistent output across all responsibilities
- Take ownership of results, identify issues early and act quickly to resolve them
About You
- Proven ability to drive sales and generate revenue
- 2+ years experience in a commercial or sales-focused role
- Confident in pitching, negotiating and closing
- Highly organised with strong attention to detail
- Comfortable working within structured processes and performance expectations
- Proactive, accountable and results-driven
Working Pattern
- Full-time role, 40 hours per week
- Hybrid working across office/studio and external meetings
Remuneration: salary negotiable and 28 days paid annual leave inclusive of bank holidays
Benefits: opt in pension scheme, payday candle, employee discount, monthly cultural partnerships and community engagement
To Apply: email your CV referencing the job title in your subject line to hello@earlofeast.mom (e.g. Your Name 'c) Wholesale Sales Manager | London, UK | Full-time')
--------
d) Studio Production Manager | London (Studio-based) | Full-time
The Role | The Studio Production Manager is responsible for owning day-to-day candle production, ensuring output is delivered on time, to standard, and in line with production plans.
This is a hands-on leadership role with clear accountability for production targets, accuracy, team performance and process adherence.
Key Responsibilities
Production & Output
- Lead day-to-day candle production, ensuring output aligns with weekly production plans
- Ensure the smooth running of the weekly production schedule, with a minimum of 95% of targets met
- Supervise daily production activities to ensure production targets are consistently achieved
- Maintain consistent quality across pouring, finishing and packing
- Monitor output in real time and adjust workflow where needed
- Minimise production errors and material waste
Team Management & Leadership
- Supervise and support production assistants on shift
- Allocate tasks clearly and maintain pace, focus and organisation across the team
- Provide continuous support, guidance and on-the-floor training
- Ensure the team maintains productivity and consistency throughout the day
Process & Standards
- Ensure all production follows agreed SOPs and internal standards
- Identify potential bottlenecks and implement solutions to improve performance and quality
- Maintain accurate batch tracking, labelling and production records
- Uphold health & safety standards across the studio
- Keep the production space clean, organised and operationally ready
Systems & Reporting
- Ensure all finished goods are uploaded into the inventory management system with 100% accuracy
- Provide a clear end-of-day handover via the production Slack channel, including output, issues and next steps
- Maintain visibility across production progress at all times
About You
- Previous experience in a production or manufacturing environment
- Confident leading teams and managing workflow
- Highly organised with strong attention to detail
- Comfortable enforcing processes and maintaining standards
- Proactive, reliable and accountable
Working Pattern
- Full-time role, 40 hours per week
- Studio-based
- Flexibility required during peak production periods
Development & Review
- A formal 3-month review will assess:
> Output vs production targets
> Accuracy and system compliance
> Team performance and leadership
> Process adherence and improvements
Remuneration: salary negotiable and 28 days paid annual leave inclusive of bank holidays
Benefits: opt in pension scheme, payday candle, employee discount, monthly cultural partnerships and community engagement
To Apply: email your CV referencing the job title in your subject line to hello@earlofeast.mom (e.g. Your Name 'c) Wholesale Sales Manager | London, UK | Full-time')